Tuesday, March 1, 2011

Google restores Gmail access to one-third of affected users

If you've been following the seemingly-massive Gmail outage, you'll know that it's actually not as massive as it sounds. Google's revised its estimate again to say that only "0.02% of Google Mail users" -- roughly about 38,000 by our calculations -- were affected by the issue in total, claims that a full third of them have already had access restored, and expects the issue "to be resolved for everyone within 12 hours." As to the fate of years worth of email, Google reps wouldn't say, but promised us that engineers are working "as quickly as possible" to see the data restored as well. Keep hanging on, folks.

2 comments:

  1. No, the latest information is that it's "taking longer than expected".

    Google claims in their latest blog post that nobody lost emails. This is untrue. At the very least, emails sent to affected customers during the disruption are being lost -- they are bouncing back with a Permanent Failure message. I'm hearing from users losing essential and urgent emails ranging from business communications to divorce proceedings!

    Take Google's official percentage of affected users with a healthy pinch of salt. This is damage limitation, corporate PR.

    Interestingly, we now know that the problem could have affected 100% of accounts had it not been "stopped", and was caused by a bug in Google's code -- the deployment has now been rolled-back.

    Google has now completely locked all affected accounts, so the problem is not limited to Gmail, it affects all Google services!

    Gmail users should seriously consider switching to Hotmail.

    ReplyDelete
  2. What makes you think hotmail can't have such an outage? Remember Microsoft's Danger data loss?

    ReplyDelete